Member Resources

Credit Reports »

Prevent Identity Theft

Monitoring and periodically reviewing your credit report is an effective tool in fighting identity theft.  

Request your Credit Report:

Online
This website allows you to request a no-cost credit report once every 12 months from each of the nationwide consumer credit reporting companies: Equifax, Experian and TransUnion.
www.annualcreditreport.com

By Phone
Call 1- 877-FACTACT (toll-free). Your reports will be mailed to you after a simple verification process.

By Mail
Complete the request form and mail to:
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

Financial Resolutions »

If you think you may soon be experiencing a financial setback, Five County Credit Union is here to help. We encourage all members who are experiencing any kind of financial distress to contact us as soon as possible, ideally before the situation becomes overwhelming. Every situation is unique, and we will attempt to develop a solution to fit your individual needs.

Examples of potential options include:

  • Re-writing or doing an extension on your Five County loan, (approval required) to determine whether we can extend the term of your loan and/or lower your payments.
  • Refinance of real estate or a debt consolidation loan, (approval required) to help you combine your debts into one affordable payment.
  • Review of your credit report or budget.
Click here if you would like more information.

Fraud Prevention »

Be Smart. Protect Yourself from Identity Theft. If your identity has been stolen, here's what to do:

In an ever growing world of technology, identity theft is, unfortunately, becoming more and more common. Here is Shawna with some tips and helpful resources for preventing identity theft and what to do if you believe you have been a victim of identity theft. 

Click to watch

Credit Card Fraud Protection

Credit card fraud generally occurs when cards or card numbers are compromised. To dispute a transaction, print and complete a Debit/Credit Card Dispute Form and contact a CU representative.

If you need to file a dispute:

If you believe you have a dispute, click one of the buttons below. Please be aware that Fraud Monitoring calls come from 888-241-2440. This number is the same for debit and credit cards.

Debit/Credit Dispute Info Dispute Item(s) Statement